Premier Care Advisor
An online luxury retailer is hiring a Premier Care Advisor on a temporary basis. This is a hybrid role where you will work on a rotational basis with one weekend worked out of three. As a Premier Care Advisor you will be responsible for ensuring every interaction on the virtual sales floors exceeds customers’ expectations. The successful candidate will exhibit exceptional customer service skills and an ability to meet strict deadlines as per the Premier Care Advisor role.
Responsibilities:
Please note due to the high volume of applications that we receive only successful applicants will be contacted.
We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to How We Use Your Personal Information.
Responsibilities:
- Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
- Ensure exemplary levels of customer service are displayed at all times
- Take responsibility to improve product knowledge and advise customers on purchases
- Take every opportunity to up-sell and accessorise outfits and perform against targets set by management
- Increase sales by being aware of current trends, styles and availability of products on the websites
- Understand individual and team KPIs and strive to exceed target set for telephone quality, sales and productivity
- Liaise with other departments as necessary to meet customer demands
- Anticipate, identify and resolve problems that could delay the release or movement of shipments
- Utilise internal email management software to ensure correct categorisation of customer queries and complaints
- Report to the Team Leader in the event of any customer query or complaint
- Manage workload effectively
- Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
- A genuine interest in fashion and current trends
- Ability to display clear and positive communication skills
- Ability to use own initiative and proven track record of having solved problems successfully
- Excellent time management skills and the ability to meet strict deadlines
- Proficient computer and analytical skills
- Flexible approach towards travel in instances where training or workshops may be provided at another site
- Self confidence
- Ability to work under pressure in order to reach customer SLA’s
- ‘Customer First’ approach
- Excellent team working skills and individual work ethic
Please note due to the high volume of applications that we receive only successful applicants will be contacted.
We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to How We Use Your Personal Information.
Job Reference: 1313103
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